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Design Thinking

Build problem-solving, innovation, and coaching skills using Design Thinking.

  • Strategies for generating and evaluating creative solutions.
  • Deepened understanding of Agile principles, values, and practices
  • Practical techniques for empathizing with users and understanding their needs.
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About

Build the opposable mind with Design Thinking — a human-centered approach for non-linear thinking and complex problem-solving.


In this program, you’ll learn to harness empathy, ideation, and prototyping to tackle real challenges and create solutions that truly resonate with users and stakeholders.

Key Features

What you will learn:
2-Day Live, Instructor-Led Workshop
Hands-On Design Thinking Activities
Coach Advancement Framework
Role-Play & Coaching Simulations
AI-Enhanced Coaching Techniques
Post-Workshop Toolkits
Community Access

Learning Goals

By the end of this workshop, participants will be able to:

Checkmark icon Apply Design Thinking mindset to coaching conversations and problem-solving.
Checkmark icon Use empathy-driven analysis to deeply understand team and stakeholder needs.
Checkmark icon Facilitate ideation workshops and collaborative innovation sessions.
Checkmark icon Coach teams and leaders using Agile values, Lean-Agile principles, and servant leadership.
Checkmark icon Structure effective coaching plans, growth paths, and transformation roadmaps.
Checkmark icon Navigate the journey from Good Coach to Great Coach through stronger facilitation and observation.
Checkmark icon Use AI tools to support retrospectives, insights, coaching metrics, and continuous improvement.

Program

Two-day interactive program with hands-on Design Thinking and Agile coaching practice.

Day 1: Techniques to empathize with users and understand their needs
Day 1: Strategies to generate and evaluate creative solutions
Day 1: Prototyping tools and methods for quick, effective testing
Day 1: How Design Thinking drives change and fosters innovation
Day 2: Advanced coaching techniques for team empowerment
Day 2: Strategies to overcome resistance and lead Agile transformations
Day 2: Deepened understanding of Agile principles, values, and practices
Day 2: Tools and resources to enhance coaching effectiveness

Design Thinking for Great Agile

  • •Foundations of Agile Coaching & Mindset
  • •Design Thinking Framework & Tools
  • •Coaching Through Empathy & Human-Centered Discovery
  • •Guiding Teams Through Ideation & Innovation
  • •Building High-Performing Agile Teams
  • •Conflict Management & Difficult Conversations
  • •Leadership Coaching & Organizational Influence
  • •The Good → Great Agile Coach Maturity Model
  • •AI in Coaching: Tools, Techniques & Practical Use Cases
  • •Coaching Ethics, Boundaries & Professional Conduct

Prerequisites and Eligibility

This workshop is ideal for:

  • Agile Coaches, Scrum Masters, Product Owners, Change Agents
  • Team Leads, RTEs, Engineering Managers, Facilitators
  • Anyone who wants to improve coaching, facilitation, and innovation skills
  • No strict prerequisites — basic Agile knowledge is recommended but not mandatory.

Exam Details

This program does not include a formal certification exam.


Participants receive a Course Completion Certificate from Gladwell Academy upon successful participation in the full two-day program.

Schedules for Design Thinking

No upcoming schedules are available at the moment. Please check back later or contact us for more information.

WHO SHOULD ATTEND THIS PROGRAM

Who This Course Is For

This program is ideal for professionals who want to strengthen user-focused problem-solving, innovation, and coaching skills in Agile environments.

Course attendees typically include:

• Agile Coaches and Scrum Masters

• Product Owners, Product Managers, and Business Analysts

• Release Train Engineers (RTEs) and SAFe Practice Consultants (SPCs)

• Engineering Managers, Team Leads, and Change Agents

• Facilitators and Transformation Leaders

Earn a Design Thinking Program Certificate

Gladwell Academy Certificate of Completion

Upon successful completion of the two-day Design Thinking program, participants receive a Course Completion Certificate from Gladwell Academy.

This certificate validates your ability to apply human-centered design, facilitation, and coaching practices to drive innovation, improve collaboration, and solve complex problems in Agile contexts.

Our Learners Love Us

Amit Deshmukh
Team Lead

This course was very informative, a must for all managers It helped me understand the inner workings of a well managed organization. The course was co...

Sanya Rao
Hr Specialist

This course was very informative, a must for all managers It helped me understand the inner workings of a well managed organization. The course was co...

Ramya Shivaram
Senior Manager – Operations

This course was very informative, a must for all managers. It helped me understand the inner workings of a well managed organization. The course was c...

Vittal Prabhu
Project Manager

This course was very informative, a must for all managers. It helped me understand the inner workings of a well managed organization. The course was c...

Ramya Shivaram
Senior Manager – Operations

This course was very informative, a must for all managers It helped me understand the inner workings of a well managed organization. The course was co...

Design Thinking Program FAQs

Is this a certification course? arrow
No formal external certification is included. Participants receive a Gladwell Academy course completion certificate.
Is there an exam? arrow
No. The program is practice-based with exercises, simulations, and activities.
Who should attend this program? arrow
Agile coaches, Scrum Masters, leaders, Product Owners, and anyone who wants to improve innovation and problem-solving.
Do I need prior Design Thinking experience? arrow
No. Basic Agile knowledge helps, but the program starts from fundamentals.
What will I take back to work? arrow
Practical tools for empathy mapping, ideation, prototyping, facilitation, and coaching conversations.
Is this suitable for non-IT teams? arrow
Yes. Design Thinking applies to any domain where teams solve problems and deliver value.
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