Velocix Case Study

Client Overview

Our client, a leading provider of carrier-grade streaming and advertising technology solutions, specializes in enhancing the viewing experience for end-users. They serve major telecom and communication service providers, who require highly reliable solutions with extended-release cycles.

The Challenge   

After being spun off from a large telecom OEM, the client struggled with long release cycles, delayed feedback, and extended defect-fixing periods. The inherited enterprise culture, coupled with a startup-sized entity, compounded these issues, leading to inefficiencies in their phase-gated product development processes.

The Solution

Approach

Gladwell Academy engaged with the client to respect their existing processes while introducing agile methodologies to drive transformation. The approach involved:

Change Agent Collaboration:

Identified and worked with a client change agent team to co-create a transformation roadmap.

SAFe Adoption:

Recommended and implemented the Scaled Agile Framework (SAFe) to scale agile practices across the organization.

Coaching and Training:

Delivered targeted coaching and SAFe training to leadership, product teams, and key stakeholders, ensuring a smooth transition to agile methodologies.

Governance and Monitoring:

Established a regular cadence of governance meetings to track progress and make adjustments as necessary.

Implementation

The implementation of SAFe over six months (~2 Program Increments) included:

Pre-PI Planning:

Consolidated 6 product teams into 2 ARTs, established an OVS, and synchronized backlogs.

PI Planning Support:

Guided teams through feature writing, backlog refinement, and estimation workshops. Launched SM and PO Communities of Practice.

PI Execution Coaching:

Supported teams during execution, emphasizing role optimization and improving value flow.

Results

The transformation led to significant improvements across the organization:

Team Consolidation:

Merged six product teams into two ARTs with aligned cadences, enhancing coordination and efficiency.

Operational Value Stream:

Established an OVS to streamline delivery and support processes, aligning teams around development value streams.

Comprehensive Training:

Delivered SAFe training and certification across all levels, from leadership to development teams and HR.

Communities of Practice:

Launched CoPs for Scrum Masters and Product Owners, fostering knowledge sharing and continuous improvement.

Improved Value Flow:

Achieved a balance between execution and planning, resulting in more efficient and predictable delivery cycles.

Banking Sector

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